We know that when you’re reaching out to us for support, things aren’t going quite according to plan. Our first-class support team are always there helping you get right back where you need to be. Your IT infrastructure is the most important part to keeping your school’s IT running smoothly. We offer core services as a peace of mind, that if something goes bang in the night, we’ll be there to get you back up and running.
Admin Support
Often, it’s the Headteacher and School Business Manager which are the central cogs in the system, and we know that you need your IT to work when you need it most. With that in mind we designed our Admin Package for you.
Admin Support includes the following:
- Cover for two specified user devices
- On-site engineer support
- Loan devices while we repair yours
Server Support
Our Server Support is a one stop shop for all things server related. Servers underpin your IT ecosystem, so they need to be in peak performance.
Server Support includes:
- Troubleshooting and diagnostics of on premises and/or Intune server
- Loan device if applicable
- On-site engineer visit
Network Support
The stuff in the metal box on the wall that has lots of flashing lights. Don’t know what it does? Thankfully, we do.
Network Support includes:
- Cover for main cabinet
- Remote/Onsite investigation and troubleshooting
- Advice on equipment and software specification
Core Package.
If you’re like us and you like your IT in safe hands, you can bundle all the above services into our aptly named, Core Package. That way you know that all the core parts of your school’s IT infrastructure are covered.
Core Package includes:
- Admin Support
- Server Support
- Network Support
As well as receiving Admin, Server and Network support, you will also get a dedicated customer relationship manager.
